Return Window

We want you to love your Gearique gear as much as we do! If you find yourself in a pickle, don’t fret. You have 30 days from the date of delivery to initiate a return or exchange. Just make sure your items are in their original condition—like a shiny new bicycle tire straight from the shop. After all, no one wants a sad, worn-out accessory hanging around. So, take a deep breath (maybe sip some water), and let’s get this sorted out!

How to Initiate

Ready to return something? First, hop on over to our website and visit our contact page. Drop us a note, and we’ll guide you through the process, like a trusty map for your next ride. We’ll provide you with a return shipping label, making it as smooth as your favorite cycling route. Keep in mind, if you’re racing against the clock, you’ll need to send those items back within the designated 30 days. The sooner, the better—just like that finish line you’re always chasing!

What’s Returnable

So, what can you send back? Any items that are unused, in their original packaging, and still have that lovely new gear smell are good to go! This includes our LumenGuard Safety Light System, Trailblazer Grip Tape, and our Cobalt Cycling Jersey. However, if you’ve taken a joyride with it or transformed the packaging into a makeshift bicycle repair kit, we might have to say ‘no thanks’ to that return. Let’s keep it fresh and fabulous, okay?

What’s Final Sale

Now, not everything is returnable, and we’re here to be upfront about it. Items marked as final sale—like our limited-edition Verve Cycling Suit, can’t be returned or exchanged. Think of them as the exclusive VIP section of your closet. Once they’re gone, they’re gone! So, double-check before you click ‘buy’ to ensure you’re snagging something you’ll adore for years to come.

Refund Method & Timeline

When it comes to refunds, we aim to be as speedy as a downhill ride! Once we receive your returned items, we’ll process your refund within 7-10 business days. The funds will be credited back to the original payment method. Keep an eye on your bank account; it might just be the happiest moment of your day! Just remember: restocking fees could apply for items that don’t meet our return criteria, so let’s avoid that heartbreak.

Damaged or Wrong Items

Oops! Did we send you the wrong item, or did that package arrive looking a bit worse for wear? Don’t panic! our contact page, and we’ll make it right faster than you can say ‘gear up.’ We’ll either send you a replacement or issue a full refund. Just make sure to snap a quick pic of any damage—your smartphone is about to become the hero of this story!

Return Shipping

Lastly, let’s talk about return shipping. The cost of sending items back to us is on you, but we promise it won’t break the bank. If you’re returning an item due to our mistake, we’ll cover those shipping costs because we believe in making things right. Just remember to keep your tracking number handy—it’s like a safety net for your return adventure!